Get in Touch With Us
This page is for readers who need to reach the editorial team behind Non Gamstop Casinos — to flag an error in a review, ask how a free spins offer at a casino not on GamStop actually works, or raise a partnership enquiry. Write to us at [email protected] and a person will read it. We aim to reply within two working days.
One thing to settle straight away: we are a research and comparison publisher, not a casino and not a payment processor. We cannot access your account, release a withdrawal, reverse a deposit or overturn a bonus decision. If your issue is with an operator, the section on complaints below explains the route that does work.
Before you write: the questions we answer fastest
The more specific your message, the more useful the reply. Include the casino name, the date, the exact wording of the term you are querying and a screenshot if you have one. These are the enquiries we handle most often and can usually resolve in a single reply:
- Free spins terms — what a "270 free spins" headline actually converts into, how spin value is set, and whether winnings arrive as cash or bonus funds.
- Wagering requirements — how a 35x or 45x multiplier is calculated, whether it applies to the bonus alone or bonus plus deposit, and what game contribution percentages do to the maths.
- Payments in the UK — whether a site takes GBP, debit cards, bank transfer, e-wallets, Paysafe vouchers or cryptocurrency, and where currency conversion will cost you.
- Corrections — a bonus percentage, minimum deposit or withdrawal limit that has changed since we last checked it.
- Licensing questions — what an overseas licence such as Curaçao covers, and how that differs from UK Gambling Commission authorisation.
- Self-exclusion and support — if you are registered with GAMSTOP and having second thoughts, say so and we will point you to the right organisations rather than to an operator.
Commercial disclosure
Some links on this site are commercial, and Non Gamstop Casinos may earn a commission if you open an account through one. That arrangement never buys a ranking, a rating or a favourable sentence. Positions come from our own research, and every listing here carries at least one drawback we think you should know about. If you believe a commercial relationship has coloured something we published, email us and say which page — that complaint gets read by an editor, not a partner manager.
Queries about the free spins offers we list
Most messages we receive are about the headline numbers on our ranked list of casinos not on GamStop. Below is the offer wording exactly as each operator advertises it, plus the sort of thing readers ask us about it. We have not tested these sites; we research and verify published terms, and terms change without notice, so always read the operator's own bonus page before depositing.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins for new players | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 |
| Smash Casino | 600% up to €10,000 slots welcome package | 9.7 |
| Nightluck | 805% up to €6,400 + 280 free spins | 9.6 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Ratings are our editors' assessments, not customer review scores. All offers are for new accounts, subject to minimum deposit, wagering requirements, maximum bonus bet rules and expiry dates set by the operator.
Betmica — the listing we get most questions about
Betmica sits top of our list because its advertised package is the largest sterling-denominated free spins offer among the sites we cover: 570% up to £5,700 plus 270 free spins, quoted in pounds rather than euros, which spares UK players a conversion step on deposit. Readers usually write in about how the spins release — whether all 270 land at once or in daily tranches — and that is exactly the detail to check in the bonus terms before you fund the account. The obvious limitation: a match percentage that high only pays out in full at a deposit most people will not make, and the bigger the bonus, the more turnover the wagering requirement demands before anything becomes withdrawable. Treat the £5,700 as a ceiling, not an expectation.
Kikibet — the highest spin count we list
Kikibet is on this page because 300 free spins is the largest spin allocation among the operators we cover, paired with a 350% match up to £5,555 in sterling. For a reader whose priority is time on slots rather than a large balance, spin count is the more relevant number, and Kikibet leads on it. The drawback is that spin volume tells you nothing on its own: a spin capped at 10p on one title is a very different proposition from an open-value spin, and free spin winnings are frequently subject to their own cashout cap. Ask the operator's support for the per-spin value and the maximum you can withdraw from spin winnings before you accept the bonus.
Betninja — the plainest terms of the three
Betninja earns a write-up for the opposite reason to the two above: £1,000 plus 100 free spins is a modest, legible offer, and readers new to bonuses tend to find a flat cash figure easier to reason about than a four-figure percentage. Lower headline value usually means a smaller wagering burden in absolute terms, which is the practical trade-off. The limitation is straightforward — if you deposit in size, you will exhaust this package quickly and there is far less headroom than Betmica or Kikibet offer. It also gives you less to compare on, so the reload and loyalty terms matter more here than the welcome bonus.
We also field questions on WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. Note that several of those — WinnerIsland, Smash Casino, Nightluck and Rivo in euros, CoinPoker in dollars — advertise in a currency other than sterling. Ask us, or ask them, whether a GBP account is available; if not, expect a conversion charge on every deposit and withdrawal.
Money questions we can and cannot answer
Costs and cashflow generate more correspondence than anything else. What we can tell you is how these mechanics generally work at offshore sites; what we cannot tell you is what your specific account will be charged, because that depends on the operator, your bank and your card issuer on the day.
- Cost of entry — minimum deposits at sites of this type commonly sit in the £10 to £20 range, but a bonus often carries a higher qualifying minimum than the site's general floor. Check both figures.
- Paying in — debit cards, bank transfer, e-wallets, prepaid vouchers such as Paysafecard and cryptocurrency are the usual options. PayPal is rarely available at casinos outside the UK licensing system, so verify rather than assume. Many UK banks decline gambling transactions to offshore merchants outright.
- Fees and conversion — the casino may charge nothing while your bank still applies a non-sterling transaction fee and a conversion spread. A euro-denominated bonus means you convert twice, in and out.
- Getting paid — e-wallets and crypto typically clear faster than card refunds or bank transfers, but nothing moves until identity checks are complete. Weekly and monthly withdrawal caps are common and are the single most overlooked term on a large bonus.
- Bonus cashout limits — a maximum win from free spins, or a cap on what a no-deposit bonus can convert to, is normal. It sits in the terms, not the banner.
We do not accept payments from readers, and we will never ask you for card details, wallet addresses or account passwords. Any message claiming to be from us and requesting those things is not from us — forward it to our editorial address.
Content queries: what this site actually covers
If you are unsure whether your question is in scope, here is the ground we work across. Anything outside it we will say so plainly rather than improvise an answer.
- Slots — free spins offers, return to player, volatility, progressive jackpot mechanics and how software providers differ.
- Table games — blackjack, roulette and baccarat, including why these usually contribute 10% or less towards wagering requirements, or nothing at all.
- Live dealer — streamed studio tables and how they are typically excluded from bonus play.
- Mobile play — browser-based casino games on phones and tablets, and where the desktop lobby offers more.
- Bonus types — welcome and deposit bonuses, no-deposit offers, reloads, cashback such as the 25% Rivo advertises, and loyalty schemes.
Sports and esports betting enquiries
Several operators on our list run a sportsbook alongside the casino, and readers ask how the two interact. The short version: a shared wallet means one balance across both, but casino bonus funds are usually ring-fenced and cannot be staked on sport. Sports free bets run on their own terms, typically with minimum qualifying odds around 1.50 to 2.00 in decimal terms, and the stake is not returned with the winnings. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports books are all common features at these sites, and each has its own exclusions from promotions — cash-out, in particular, frequently voids a free bet or acca promotion. Send us the specific promotion wording and we will talk you through it.
Complaints, licensing and who can legally use these sites
Casinos not on GamStop are licensed outside Great Britain — Curaçao is the most common jurisdiction among sites of this type. That matters for anything you might contact us about, so be clear on the distinction: accepting British customers is not the same as being authorised by the UK Gambling Commission. Only operators holding a Commission licence are required to participate in GAMSTOP, and only those operators fall under the Commission's complaints and dispute framework, including access to an approved alternative dispute resolution service.
The practical consequences for you:
- You must be 18 or over. Overseas operators set their own age and territory rules, and some exclude British residents entirely despite marketing to them.
- If you are registered with GAMSTOP, that exclusion applies to Great Britain-licensed sites and runs for your chosen period of six months, one year or five years. It cannot be cancelled early, and an offshore casino is outside its reach — which is the whole point of the scheme, and worth sitting with before you open an account.
- A dispute with an offshore casino goes first to the operator's own complaints procedure, then to its licensing authority. We can explain the route and read the terms with you. We have no authority over any operator and cannot compel an outcome.
- Expect identity verification (KYC) and, on larger withdrawals, source-of-funds checks. Delays at this stage are the most frequent cause of the withdrawal complaints readers send us. Uploading documents when you register, rather than when you win, removes most of that friction.
Nothing on this site says any casino is completely safe, and we do not guarantee that a withdrawal will be paid. Gambling is entertainment that costs money; it is not income and it will not fix a financial problem.
If you need support rather than a review
Tell us in your message and we will respond accordingly. Independent help in the UK is available from GamCare, which runs the National Gambling Helpline free of charge, and from GAMSTOP for self-exclusion across Great Britain-licensed sites. Deposit and loss limits set inside your account, plus gambling blocking software on your devices and a gambling block with your bank, work together rather than separately — no single tool covers everything.
How we research what we publish
Our assessments come from reading operator terms and conditions, bonus pages, payment and withdrawal policies and published licence details, then comparing them against each other. We do not deposit, play or withdraw, and we never present an advertised processing time as a measured one. Editorial ratings reflect the balance of offer value, clarity of terms, payment options relevant to UK readers and the transparency of the licensing information available. Commission arrangements have no bearing on the order. Time-sensitive checks on this page were last reviewed on 23 September 2026 by Sorcha Gallagher.
Writing to us
Email [email protected]. Put the casino name or page title in the subject line if your message concerns one. For corrections, a link and the date you saw the error helps us verify it quickly. For partnership enquiries, outline what you are proposing in the first paragraph — we will tell you honestly whether it fits our editorial policy.
We reply within two working days in most cases, longer when volume spikes. Every reply comes from a person who has read your message. If a reader flags something we got wrong, we correct the page and note the change rather than quietly editing it.